Return Policy

Love-Your-Clean Guarantee. If you're not happy with your order for any reason, contact us within 30 days of delivery and we'll make it right — full refund, no questions asked.

How to Start a Return

Email support@scrunchyliving.com with your order number and we'll send return instructions within one business day. You do not need to explain why — we just need your order number to process the refund.

Return Window

Returns are accepted within 30 days of the delivery date shown in your shipping confirmation email. Requests submitted after 30 days will be reviewed on a case-by-case basis.

Condition of Items

You do not need to return an unopened product. If you tried it and it wasn't right for your home, that counts. Partially used products are eligible for a full refund within the 30-day window.

Return Shipping

  • Defective or incorrect items: We cover return shipping. Email us a photo of the issue and we'll send a prepaid label.
  • All other returns: Return shipping is the customer's responsibility. We recommend using a trackable shipping method — we cannot process refunds for items lost in return transit.

Refunds

Refunds are issued to your original payment method within 5–7 business days of us receiving your return or approving your request. You'll receive a confirmation email when the refund is processed.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Items

If your order arrived damaged or you received the wrong item, email support@scrunchyliving.com within 7 days of delivery with a photo. We'll send a replacement or issue a full refund — your choice — at no additional cost.

Subscriptions

Subscription orders follow the same 30-day return policy as one-time purchases. To cancel a future subscription order before it ships, log into your account at scrunchyliving.com/account or email us at least 24 hours before your next scheduled ship date.

Subscription cancellations requested after an order has already shipped will be processed as a standard return once the order is delivered.

Non-Returnable Items

  • Gift cards
  • Items returned more than 30 days after delivery (unless approved by our team)
Questions about a return? Email support@scrunchyliving.com — we respond within one business day.

Last updated: April 2026