FAQ

A concentrate is a highly potent cleaning formula you dilute with tap water at home before use. Instead of shipping you mostly water in a plastic bottle, we ship you the active ingredients and you add water yourself.

One 32oz bottle of Scrunchy Living concentrate makes up to 16 spray bottles (24 oz each) of all-purpose cleaner — at about $3.69 per fill, compared to $6 or more for a typical store-bought spray.

• All-purpose spray (counters, bathrooms, glass): 2 oz (12 tsp) concentrate, then fill your 24oz bottle with water (1:11)
• Foaming hand soap: 2 oz concentrate, then fill your 10oz pump bottle with water (1:4)
• Mop bucket (sealed floors): 1–2 tsp concentrate per gallon of water
• Laundry: 1–2 tsp per load

The Starter Kit bottles have the fill lines printed right on them — no measuring needed. Just add concentrate to the line, fill with water, and go. For routine cleaning, always dilute first — straight concentrate is for targeted stain pre-treatment on durable surfaces only, per the Starter Kit guide.

Kitchen counters, stovetops, appliance exteriors, microwaves, bathroom sinks, tile, toilet exteriors, sealed hardwood floors, high chair trays, crib rails, and pet areas.

Not recommended for: unsealed stone (marble, travertine), wood furniture (use sparingly and wipe dry immediately), cast iron cookware.

Yes. All Scrunchy Living products are formulated without quats (quaternary ammonium compounds), synthetic fragrance, bleach, alcohol, parabens, and dyes — the ingredients most commonly associated with respiratory irritation and skin sensitization in children and animals.

As with any cleaning product, store out of reach of children and avoid eye contact.

Yes — the wipes are appropriate for food-contact surfaces. Rinse after wiping, before food touches the surface. The formula contains no harsh solvents, no synthetic fragrance, no bleach, and no quats.

100% cotton. Not polyester, rayon, or polypropylene nonwoven fiber. Cotton is naturally soft, biodegradable, and does not release microplastics the way synthetic fiber wipes do.

Yes. The formula contains no bleach, no quats, and no phosphates — the ingredients most likely to disrupt septic bacteria. The brightening powder uses sodium percarbonate (a bleach-free oxygen brightener), which is also septic-safe.

The Multi-Surface Concentrate (32oz), a Brightening Powder (2lb), two reusable bottles with fill lines printed — an all-purpose sprayer and a foaming soap pump — plus a full year of Scrunchy AI and our quick-start sheet with a fridge magnet. $146 of product for $75, and every kit ships free.

Kits ship by December 1. Your 30-day Love-Your-Clean Guarantee starts the day it's delivered — not the day you order.

No — the kit is a one-time purchase. When you run low on concentrate or powder, you can reorder them individually or subscribe to either at 15% off.

Try it for 30 days from delivery. If your home doesn't feel at least as clean as before, email support@scrunchyliving.com and we'll refund your kit — no awkward questions.

Quaternary ammonium compounds (quats) — including benzalkonium chloride — are disinfecting agents found in most conventional cleaning wipes and sprays. They've been associated with respiratory sensitization, skin irritation, and concerns about contributing to antibiotic-resistant bacteria.

Scrunchy Living products remove dirt and grime using plant-derived surfactants instead. No disinfecting claims, no quat residue on the surfaces your family touches.

Full ingredient disclosure for every product is at scrunchyliving.com/pages/ingredients, as required by California's Cleaning Product Right to Know Act (SB 258).

Our All-Purpose Cleaning Wipes are officially EWG Verified. Our Multi-Surface Concentrate is formulated to the same EWG standards and is in the verification process now. Every ingredient in our Brightening Powder is EWG A-rated.

Orders ship within 1–2 business days. Standard shipping takes 3–5 business days. You'll receive a tracking email as soon as your order ships.

Preorders (Starter Kit, Concentrate): ship by Dec 1 — and your 30-day Love-Your-Clean Guarantee starts the day your order is delivered, not the day you order. Wipes: waitlist-only for now — they arrive in December, and waitlist members get first access plus a launch-only offer.

Yes — free shipping on all orders of $75 or more (every Starter Kit ships free). Orders under $75 ship for a flat $6.95. All subscription orders ship free.

30-day returns on all orders, no questions asked. If it's not right for your home, email support@scrunchyliving.com for a full refund.

Select "Subscribe & Save" on any product page to lock in 15% off every order. Your order ships automatically every 8 weeks (the schedule most homes land on), and you can skip a delivery, change your date, or cancel anytime from your account.

Yes — anytime, no fees, no questions. Log into your account and cancel from the subscriptions section, or email support@scrunchyliving.com and we'll handle it for you.

Log into your account at scrunchyliving.com/account. From the subscriptions section you can skip the next order, change your delivery frequency, swap products, or update your shipping address.